What to expect — answered.

Yes — for OHIP coverage, you need a referral from your family doctor, a walk-in clinic, or another specialist. If you don't have a referral, you can still pay out of pocket for some services. Call us if you're not sure which path makes sense.

Typical wait is 2–6 weeks for the first consult, with urgent cases triaged faster. If you haven't heard from us within two weeks of your referral, please give us a call — occasionally a fax doesn't come through.

Bring your OHIP card, a list of your current medications and dosages, recent imaging reports (MRI, CT, or X-ray) or a USB with the actual scans, your referral form, and a list of any pain medications you've already tried. The more we know, the more useful your first visit will be.

Comfortable, loose clothing — something easy to roll up at the sleeves or pant legs, and easy to lie face down in on an exam table. You don't need to bring a change of clothes.

For most consults, yes — you'll feel completely fine to drive. For some procedures that involve sedation, you can't drive and will need to arrange a ride. We'll always tell you in advance which category your appointment falls into.

Usually no. The first visit is a consultation — history, physical exam, and a careful review of your imaging. Procedures are scheduled separately so there's enough time, the right setup, and a chance for you to think it over.

Plan for 45–60 minutes for the first visit. That gives us room for the conversation, the exam, and any questions you want to ask without anyone feeling rushed.

Free patient parking is on-site at Champagne Centre, with wheelchair-accessible spots right next to the entrance. You shouldn't need to feed a meter or hunt for street parking.

Yes — the building, the clinic, and the washrooms are all wheelchair accessible. If you'd like extra time or assistance getting in, let us know when you book and we'll make sure someone meets you.

English, Russian, Farsi, Spanish, Cantonese, Mandarin, Korean, and Arabic — though which language is available depends on the staff member on shift. Tell us in advance if you'd like language support and we'll line it up.

Yes — we send a written consult letter back to the referring doctor (and to your family doctor if they're different) within a week or two of your visit. You're welcome to ask for a copy at the front desk.

Phone the clinic with at least 24 hours' notice if you can — that lets us offer your slot to someone else who's waiting. Life happens, so call us anyway if you need to cancel late. Full details are on our policies page. Phone: 416-398-1515.